2003 ford explorer xlt starting


I have a 2003 ford explorer xlt and ive been having problems with it starting. It turns over but when my boyfriend went to the part store they said it was the fuel pump. But they said that there was a button you hold that is a fuel reset button or somthing like that on the passenger side, then you turn the key to almost start 9 times til your truck restarts. You would think it wont happen again but it still is. Im so confused tired of problems is there a recall?

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